New User Portal authentication
Up until May 2020, to log-in to the User Portal, you used your User Portal account name. From June 2020 you will use your ESRF username.
The username is a unique name which identifies your User Portal account and, for non-ESRF staff, is not your family name. You will be guided through this change upon your first log-in.
ESRF, CRG staff or long term visitors: your ESRF username is your site account login.
- 1. Login with your email address that is registered in the User Portal.
- 2.1 If your new ESRF username is displayed on the interface. Enter your password - if you don't remember it, request a password reset. An email will be sent to your email address with instructions.
- 2.2 If you haven't created your new ESRF username yet: You will be asked to choose one. Enter your password - if you don't remember it, request a password reset. An email will be sent to your email address with instructions.
I am new to the portal: Create a new account.
I need to reset my password: Request a password reset.
I need further assistance: Please contact the User Office or the BDO (for industrial clients).
Important Note: During 2019 and according to the General Data Protection Regulation, all portal users who did not consent to the User Portal Privacy Statement have had their account deactivated. Please contact the User Office or the BDO (for industrial clients) if you wish to reactivate it.